Please read these Terms & Conditions carefully before using CQ9 Casino. By accessing or using the platform, you agree to be bound by these terms.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026These Terms & Conditions ("Terms") govern your access to and use of the CQ9 Casino website located at cq9.live ("Platform"), including all games, services, promotions, and features offered therein. These Terms apply to all users of the Platform, including registered account holders and visitors.
By accessing the Platform, registering an account, or participating in any game or promotion offered by CQ9 Casino, you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.
CQ9 Casino reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered users via email or a prominent notice on the Platform. It is your responsibility to review these Terms periodically.
Access to and use of CQ9 Casino is subject to the following eligibility requirements, all of which must be satisfied at all times:
CQ9 Casino reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or closure.
To access the full range of CQ9 Casino services, you must register a personal account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, Philippine mobile number, and a valid email address.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. CQ9 Casino strongly recommends enabling two-factor authentication (2FA) on your account. You must notify CQ9 Casino immediately if you suspect unauthorized access to your account.
CQ9 Casino will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified CQ9 Casino of a security breach prior to such activity.
CQ9 Casino conducts Know Your Customer (KYC) verification in compliance with PAGCOR requirements and applicable Philippine anti-money laundering regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed.
All financial transactions on the CQ9 Platform are conducted in Philippine Peso (PHP). CQ9 Casino supports the following payment methods for Filipino players: GCash, PayMaya/Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card.
Deposits are credited to your CQ9 account upon confirmation of receipt by CQ9's payment processing systems. GCash and PayMaya deposits are typically credited within 30 seconds. Bank transfer deposits may take up to one (1) business day depending on the originating bank.
Withdrawal requests are subject to the following conditions:
CQ9 Casino does not accept or process payments involving cryptocurrency of any kind. Deposits or withdrawal attempts using cryptocurrency will be rejected and may result in account review.
CQ9 Casino offers various bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and wagering requirements, which are published alongside each promotion. General bonus terms include:
All games offered on the CQ9 Platform use certified Random Number Generator (RNG) technology, independently audited to ensure fair and random outcomes. The published Return to Player (RTP) percentages for each game are accurate and reflect long-term statistical averages.
In the event of a technical malfunction, disconnection, or system error during gameplay, CQ9 Casino's records shall be the definitive source of truth for determining the outcome of any game round. CQ9 Casino is not liable for losses resulting from technical issues beyond its reasonable control, including internet connectivity failures on the player's end.
Live dealer game results are final once the dealer has announced the outcome and the round has been closed. No claims will be entertained after a round has been officially concluded.
CQ9 Casino reserves the right to void any bet or game round where there is evidence of technical error, software malfunction, or where the integrity of the game has been compromised.
The following conduct is strictly prohibited on the CQ9 Platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
CQ9 Casino is committed to promoting responsible gaming and takes its obligations to player welfare seriously. CQ9 provides the following responsible gaming tools to all registered players:
CQ9 Casino strictly enforces the 21+ age restriction in compliance with Philippine gaming regulations. We do not knowingly permit minors to access the Platform. If you believe a minor has accessed the Platform using your account, contact CQ9 support immediately.
All content on the CQ9 Platform — including but not limited to software, game titles, graphics, logos, trademarks, text, audio, and video — is the exclusive property of CQ9 Casino or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Platform without the prior written consent of CQ9 Casino.
To the maximum extent permitted by applicable Philippine law, CQ9 Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.
CQ9 Casino's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your CQ9 account in the thirty (30) days preceding the event giving rise to the claim.
CQ9 Casino does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.
CQ9 Casino reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:
Upon termination for cause, CQ9 Casino reserves the right to forfeit any bonus funds and associated winnings. Verified real-money balances will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements and deduction of any amounts owed to CQ9 Casino.
You may request voluntary account closure at any time by contacting CQ9 support. Account closure requests will be processed within five (5) business days.
These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The Philippine Amusement and Gaming Corporation (PAGCOR) serves as the relevant regulatory authority for online gaming activities covered by these Terms.
In the event of a dispute arising from or relating to these Terms or your use of the CQ9 Platform, you agree to first attempt to resolve the dispute informally by contacting CQ9 Casino support. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.
CQ9 Casino reserves the right to amend these Terms at any time. Amendments will be effective upon posting to the Platform. For material changes, CQ9 Casino will provide at least fourteen (14) days' advance notice to registered users via email or a prominent notice on the Platform.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms . If you do not agree with any amendment, you must cease using the Platform and may request account closure.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact CQ9 Casino support through the following channels:
CQ9 Casino's support team operates in English and is available around the clock to assist Filipino players. For responsible gaming concerns, please visit our dedicated Responsible Gaming page.
Our platform is built on fairness, security, and transparency — every step of the way.
Every page on CQ9 is protected by 256-bit SSL encryption — the same standard used by Philippine online banks. Your personal data and financial transactions are always secure.
All CQ9 games use independently audited RNG technology. Published RTP percentages are accurate and verified. You always know the odds before you play.
CQ9 verifies every player's identity in compliance with PAGCOR requirements and Philippine anti-money laundering regulations — protecting both players and the platform.
All deposits and withdrawals on CQ9 are processed in Philippine Peso. No currency conversion fees, no hidden charges — what you deposit is what you play with.
CQ9 provides deposit limits, loss limits, session timers, cooling-off periods, and self-exclusion — all accessible directly from your account dashboard, at no cost.
CQ9's support team is available around the clock via live chat and email. Average response time under 3 minutes during Philippine peak hours — real help when you need it.
Now that you know the rules, join thousands of Filipino players enjoying 500+ games, instant GCash payouts, and live dealer tables at CQ9. Sign in or explore our game library today.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.