CQ9 Casino Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the CQ9 Casino website located at cq9.live ("Platform"), including all games, services, promotions, and features offered therein. These Terms apply to all users of the Platform, including registered account holders and visitors.

By accessing the Platform, registering an account, or participating in any game or promotion offered by CQ9 Casino, you acknowledge that you have read these Terms, that you understand them, and that you agree to be legally bound by them. Your continued use of the Platform following any amendment to these Terms constitutes your acceptance of the revised Terms.

CQ9 Casino reserves the right to modify, update, or replace these Terms at any time. Material changes will be communicated to registered users via email or a prominent notice on the Platform. It is your responsibility to review these Terms periodically.

2. Eligibility

Access to and use of CQ9 Casino is subject to the following eligibility requirements, all of which must be satisfied at all times:

• Age: You must be at least 21 years of age to register an account or participate in any gaming activity on the CQ9 Platform. This age restriction is mandated by Philippine gaming regulations. CQ9 Casino strictly prohibits access by minors and will verify player age during registration and at any subsequent point.
• Jurisdiction: You must be physically located in a jurisdiction where online gambling is lawful at the time of play. It is your sole responsibility to ensure that your use of the Platform complies with the laws applicable in your jurisdiction.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement. Persons who have been declared legally incapacitated or who are under guardianship are not permitted to use the Platform.
• Self-Exclusion: You must not be subject to any self-exclusion order, whether imposed by CQ9 Casino or by any regulatory authority, including PAGCOR.
• One Account Per Person: Each individual may hold only one registered account on the CQ9 Platform. Duplicate accounts are strictly prohibited and will result in account suspension and forfeiture of balances.

CQ9 Casino reserves the right to request identity verification documents at any time to confirm eligibility. Failure to provide satisfactory documentation may result in account suspension or closure.

3. Account Registration and Security

To access the full range of CQ9 Casino services, you must register a personal account. During registration, you are required to provide accurate, complete, and current information, including your full legal name, date of birth, Philippine mobile number, and a valid email address.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. CQ9 Casino strongly recommends enabling two-factor authentication (2FA) on your account. You must notify CQ9 Casino immediately if you suspect unauthorized access to your account.

CQ9 Casino will not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. Any activity conducted through your account will be deemed to have been authorized by you unless you have notified CQ9 Casino of a security breach prior to such activity.

CQ9 Casino conducts Know Your Customer (KYC) verification in compliance with PAGCOR requirements and applicable Philippine anti-money laundering regulations. You may be required to submit government-issued identification, proof of address, and proof of payment method ownership before withdrawals are processed.

4. Deposits and Withdrawals

All financial transactions on the CQ9 Platform are conducted in Philippine Peso (PHP). CQ9 Casino supports the following payment methods for Filipino players: GCash, PayMaya/Maya, bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card.

Deposits are credited to your CQ9 account upon confirmation of receipt by CQ9's payment processing systems. GCash and PayMaya deposits are typically credited within 30 seconds. Bank transfer deposits may take up to one (1) business day depending on the originating bank.

Withdrawal requests are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals will only be processed to a payment method registered in your name. Third-party withdrawals are strictly prohibited.
• Minimum and maximum withdrawal amounts apply and are displayed in your account dashboard.
• Funds subject to active bonus wagering requirements cannot be withdrawn until those requirements are met.
• CQ9 Casino reserves the right to conduct additional security checks before processing withdrawal requests, which may extend processing times.

CQ9 Casino does not accept or process payments involving cryptocurrency of any kind. Deposits or withdrawal attempts using cryptocurrency will be rejected and may result in account review.

5. Bonuses and Promotions

CQ9 Casino offers various bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and wagering requirements, which are published alongside each promotion. General bonus terms include:

• Bonuses are available to eligible registered players only. CQ9 Casino reserves the right to determine eligibility at its sole discretion.
• Each promotion has a specified wagering requirement that must be completed before bonus funds or winnings derived from bonus funds can be withdrawn.
• Bonuses may not be combined unless explicitly stated in the promotion terms.
• CQ9 Casino reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus offers — including through the use of multiple accounts, coordinated play, or other fraudulent means — will result in immediate account suspension and forfeiture of all bonus funds and associated winnings.
• Bonuses are non-transferable and have no cash value until wagering requirements are satisfied.

6. Gameplay Rules

All games offered on the CQ9 Platform use certified Random Number Generator (RNG) technology, independently audited to ensure fair and random outcomes. The published Return to Player (RTP) percentages for each game are accurate and reflect long-term statistical averages.

In the event of a technical malfunction, disconnection, or system error during gameplay, CQ9 Casino's records shall be the definitive source of truth for determining the outcome of any game round. CQ9 Casino is not liable for losses resulting from technical issues beyond its reasonable control, including internet connectivity failures on the player's end.

Live dealer game results are final once the dealer has announced the outcome and the round has been closed. No claims will be entertained after a round has been officially concluded.

CQ9 Casino reserves the right to void any bet or game round where there is evidence of technical error, software malfunction, or where the integrity of the game has been compromised.

7. Prohibited Conduct

The following conduct is strictly prohibited on the CQ9 Platform and will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Providing false, inaccurate, or misleading information during registration or KYC verification.
• Creating or operating multiple accounts on the Platform.
• Using automated software, bots, scripts, or any artificial intelligence tools to interact with the Platform or gain an unfair advantage in any game.
• Engaging in collusion with other players, including in live dealer games.
• Exploiting software bugs, errors, or vulnerabilities in the Platform.
• Engaging in money laundering, fraud, or any other illegal financial activity through the Platform.
• Allowing or facilitating access to your account by any third party.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Engaging in any conduct that disrupts the experience of other players or the operation of the Platform.

8. Responsible Gaming

CQ9 Casino is committed to promoting responsible gaming and takes its obligations to player welfare seriously. CQ9 provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings.
• Loss Limits: Restrict the maximum amount you can lose within a defined period.
• Session Time Limits: Set a maximum duration for each gaming session.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.

CQ9 Casino strictly enforces the 21+ age restriction in compliance with Philippine gaming regulations. We do not knowingly permit minors to access the Platform. If you believe a minor has accessed the Platform using your account, contact CQ9 support immediately.

9. Intellectual Property

All content on the CQ9 Platform — including but not limited to software, game titles, graphics, logos, trademarks, text, audio, and video — is the exclusive property of CQ9 Casino or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any content from the Platform without the prior written consent of CQ9 Casino.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, CQ9 Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

CQ9 Casino's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your CQ9 account in the thirty (30) days preceding the event giving rise to the claim.

CQ9 Casino does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the Platform at your own risk.

11. Account Termination and Suspension

CQ9 Casino reserves the right to suspend or terminate your account at any time, with or without notice, for any of the following reasons:

• Breach of any provision of these Terms.
• Suspected fraudulent, illegal, or abusive activity.
• Failure to complete KYC verification within the required timeframe.
• At your own request (voluntary account closure).
• Regulatory or legal requirements.

Upon termination for cause, CQ9 Casino reserves the right to forfeit any bonus funds and associated winnings. Verified real-money balances will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements and deduction of any amounts owed to CQ9 Casino.

You may request voluntary account closure at any time by contacting CQ9 support. Account closure requests will be processed within five (5) business days.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The Philippine Amusement and Gaming Corporation (PAGCOR) serves as the relevant regulatory authority for online gaming activities covered by these Terms.

In the event of a dispute arising from or relating to these Terms or your use of the CQ9 Platform, you agree to first attempt to resolve the dispute informally by contacting CQ9 Casino support. If the dispute cannot be resolved informally within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

13. Amendments to These Terms

CQ9 Casino reserves the right to amend these Terms at any time. Amendments will be effective upon posting to the Platform. For material changes, CQ9 Casino will provide at least fourteen (14) days' advance notice to registered users via email or a prominent notice on the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms . If you do not agree with any amendment, you must cease using the Platform and may request account closure.

14. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact CQ9 Casino support through the following channels:

• Live Chat: Available 24/7 via the CQ9 Platform — the fastest way to reach our support team.
• Email: [email protected] — responses within 24 hours.

CQ9 Casino's support team operates in English and is available around the clock to assist Filipino players. For responsible gaming concerns, please visit our dedicated Responsible Gaming page.