Your privacy matters to us. This Privacy Policy explains exactly what personal data CQ9 collects, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine law.
Effective Date: 1 January 2026 | Last Updated: 1 January 2026CQ9 Casino ("CQ9", "we", "us", "our") operates the online gaming platform accessible at cq9.live. This Privacy Policy describes how CQ9 collects, processes, stores, and protects the personal information of users ("you", "your", "player") who access or use the CQ9 platform, including the website, mobile interface, and all associated services.
This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC). Where applicable, CQ9 also observes the data protection requirements of the Philippine Amusement and Gaming Corporation (PAGCOR).
By registering an account on CQ9 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the CQ9 platform.
This Privacy Policy applies to all personal data collected through the CQ9 website, customer support channels, promotional activities, and any other interaction you have with CQ9 Casino.
CQ9 collects the following categories of personal data, depending on how you interact with the platform:
CQ9 collects personal data through the following means:
CQ9 processes your personal data for the following specific, legitimate purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, login data |
| Age and identity verification (KYC) | Identity data, government ID, date of birth |
| Processing deposits and withdrawals | Financial data, transaction history |
| Anti-money laundering (AML) compliance | Identity, financial, transaction data |
| Fraud prevention and platform security | Technical, device, transaction data |
| Responsible gaming monitoring | Gaming activity, session data |
| Customer support | Identity, contact, communications data |
| Marketing and promotions (with consent) | Contact data, gaming preferences |
| Platform improvement and analytics | Technical, gaming activity data (anonymized) |
| Legal and regulatory compliance | All categories as required |
CQ9 will not process your personal data for any purpose not listed above without first obtaining your explicit consent, except where required by law.
Under the Data Privacy Act of 2012, CQ9 processes your personal data on the following legal bases:
CQ9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. CQ9 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third-party data processors engaged by CQ9 are required to enter into Data Processing Agreements (DPAs) that impose data protection obligations equivalent to those applicable to CQ9 under Philippine law.
CQ9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
Upon expiry of the applicable retention period, CQ9 will securely delete or anonymize your personal data in accordance with NPC guidelines.
CQ9 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, CQ9 will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the DPA.
CQ9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The following categories of cookies are used:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Session management, login authentication, security tokens | Yes — cannot be disabled |
| Functional | Language preferences, game display settings, responsible gaming tool states | Optional |
| Analytics | Aggregated, anonymized platform usage statistics used to improve CQ9 services | Optional |
| Marketing | Tracking promotional campaign effectiveness (internal CQ9 campaigns only) | Optional — requires consent |
You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies may affect the functionality of the CQ9 platform. CQ9 does not use cookies to serve third-party advertising or to track your activity on other websites.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by CQ9:
To exercise any of the above rights, please contact CQ9's Data Protection Officer using the contact details in Section 13 of this Privacy Policy. CQ9 will respond to all data subject requests within fifteen (15) business days. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you.
CQ9 Casino strictly prohibits access by persons under the age of 21 years, in compliance with Philippine gaming regulations. CQ9 does not knowingly collect personal data from individuals under 21 years of age.
During registration, CQ9 requires all players to confirm that they are at least 21 years old. CQ9 further verifies player age through KYC identity verification using government-issued identification. Any account found to belong to a person under 21 years of age will be immediately suspended, all balances forfeited, and the matter reported to PAGCOR as required.
If you are a parent or guardian and believe that a minor has registered an account on CQ9 using your details or otherwise, please contact CQ9 support immediately at [email protected] so that the account can be closed and any data deleted without delay.
CQ9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. The "Last Updated" date at the top of this page will be revised accordingly.
For material changes — such as new categories of data collected, new purposes of processing, or new categories of third-party recipients — CQ9 will provide at least fourteen (14) days' advance notice to registered players via email or a prominent notice on the CQ9 platform.
Your continued use of the CQ9 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you must cease using the platform and may request account closure.
CQ9 Casino has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012 and NPC Circular No. 16-01. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:
CQ9's DPO will acknowledge receipt of your request within three (3) business days and provide a substantive response within fifteen (15) business days. For complaints that cannot be resolved directly with CQ9, you may escalate to the National Privacy Commission at [email protected] or visit the NPC website.
From registration to withdrawal, your personal data is handled with the highest standards of care.
All data transmitted between your device and CQ9 is protected by 256-bit SSL/TLS encryption — the same standard used by Philippine banks like BPI and BDO. Your information is never sent in plain text.
CQ9 has a registered Data Protection Officer (DPO) in compliance with the Philippine Data Privacy Act of 2012. Your privacy rights are actively managed and enforced — not just a checkbox.
CQ9 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is used only to operate your account and comply with Philippine regulations.
CQ9's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012) and NPC guidelines. We process your data lawfully, fairly, and transparently at all times.
Access, correct, or request deletion of your personal data at any time. Manage your marketing preferences and cookie settings directly from your CQ9 account — no hoops to jump through.
In the unlikely event of a data breach, CQ9 will notify the NPC within 72 hours and inform affected players without delay — in full compliance with Philippine data breach notification requirements.
Your data is safe, your privacy is protected, and your rights are respected. Join thousands of Filipino players who trust CQ9 for a secure, fair, and responsible online gaming experience.
21+ only. Gambling is addictive. Know when to stop. Play responsibly.